Refund Policy
Here is how to request a refund review, what information to send, and what happens if a refund is approved.
Requesting a refund
Refund requests are reviewed case by case. For prompt review, submit the contact form within 14 calendar days of the charge and include the order email, order or invoice reference, charge date, and a clear explanation. Do not send card details.
Examples considered for a refund
- A duplicate or clearly erroneous charge.
- A material technical failure that prevents paid Mirsah features from working and cannot be resolved through support.
- A refund required by applicable consumer law.
Items not automatically refundable
- Cancellation after a renewal charge has already completed.
- Change of mind after substantial use of Pro features.
- Issues caused only by an unsupported browser, damaged browser profile, unavailable network, or local device configuration.
These examples do not override rights provided by applicable law.
Cancellation is separate
A refund request does not automatically cancel future renewals. Cancel the subscription separately through Mirsah → Account & Membership → Manage billing unless support confirms otherwise.
Processing
Approved full or partial refunds are processed by Lemon Squeezy. A processed refund may take up to 10 days to appear on the original payment statement. Bank timing or currency conversion may affect the final posting date.
Access after a refund
Depending on the refund and subscription status, Pro access may be adjusted or end. A refunded charge does not guarantee that later renewals are cancelled.